Shipping & Delivery

Last updated: July 2026

At Craftale Porcelain Studio, every order is carefully prepared and securely packaged to ensure it arrives safely at its destination.

Order Processing

Items that are in stock are usually dispatched within 1–5 business days.

Some products are made to order or produced in limited quantities, which may require additional preparation time. If this applies, the estimated processing time will be clearly stated on the product page.

Shipping

Once your order has been dispatched, you will receive a shipping confirmation email.

Delivery times may vary depending on the shipping carrier and the destination.

Packaging

Because porcelain is naturally delicate, every order is carefully packed using protective packaging materials.

We take every possible precaution to ensure your pieces arrive safely and in perfect condition.

Damaged Deliveries

If your package appears visibly damaged upon delivery, we recommend inspecting it in the presence of the courier whenever possible.

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of both the damaged item and its packaging.

Once your request has been reviewed, we will arrange a replacement where appropriate.

Delivery Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Craftale Porcelain Studio cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete address details.

Contact

If you have any questions regarding shipping or delivery, please don't hesitate to contact us.

Craftale Porcelain Studio

Email: info@craftaleporcelain.com

You can also reach us through the Contact page on our website.